Service Companies
Software for service companies in drilling, completion, and intervention operations. Plan smarter, operate with confidence, and improve every job. IDEX gives service companies the tools to reduce risk, stay informed in real time, and make better decisions from planning to post-job analysis.
Efficient planning
Model upcoming jobs to select the best solution for each task.
Real-time job data
Give everyone in the team access to the latest information.
Operational risk
Understand risks ahead of each job and plan to mitigate them.
Key challenges
Challenged to deliver safe, efficient jobs every time?
For coiled tubing and wireline completions and intervention jobs, consistent and confident execution is critical. Having worked with both large and small service companies across the North Sea and North America, we understand the operational pressures you face—and we’re here to help you overcome them.
How we can assist
You want efficient planning, streamlined operations and post-job analysis to improve future jobs
We understand the challenges Operations Managers have when it comes to running and maintaining a fleet effectively. Any unplanned events increase costs and drive down efficiency. You need an intuitive and integrated suite of software to ensure smooth operations.
“The IDEX platform has helped increase our efficiency by combining previously segregated programs into an easy-to-navigate, unified system. It has helped with faster customer response times while enabling real-time job analysis.” Jason Skufca, CT Engineering Manager, Nine Energy Service
Mitigating risks
Understanding the risks associated with each job is key to successful completion of the job every time. Integrated modelling tools allow engineers to evaluate all possible solutions and create a plan to mitigate those risks.
Job visibility
Sharing information with all parties in real-time makes for better decisions, especially when a problematic situation arises. The key is ensuring that everyone is always working with the very latest data.
Continuous improvement
With integrated tools to analyze all job parameters and compare different operations, key lessons can be learned. Implementing those lessons on future operations drives increased efficiency.
Solutions | IDEX Apps
Designer
Model all upcoming jobs to select the best solution for each task and understand the risks involved.
Our hydraulics and forces calculation engines are provided by BTechSoft
This is how it works
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Well
Easily import all of the survey and completion information to create a powerful 3D view of the well you are working with.
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BHA
Fully customisable tools database with the option to save favourite BHA configurations. Designer is also set-up to allow simple comparison of multiple BHA options for each job.
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CT & WL
Full database of all common Coiled Tubing specifications and Wireline & Slickline specifications. Different designs can be evaluated within the same model to allow selection of best option for each job.
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Visualisation
Full 3D view of the well, with all deviations highlighted and linked to the simulation model to show potential hold-up areas.
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Hydraulics
Integrated within the plan for each job to compliment the tubing force analysis ensuring that several well fluid states can be managed concurrently. Wells can be simulated in production, injection and circulation of single or multiphase fluids. Whether the job is milling out plugs, wellbore cleanout, fracturing or nitrogen lifting you can easily adapt your planning workflow to analyse pump rates, pressures and pull-out-of-hole speeds.
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Forces
Based on proven algorithms which have been refined and calibrated with many years of field data. Expected lock-up depths are calculated within the safe operating envelope of the equipment, and the option to do a sensitivity analysis to understand uncertainties in the plan is included.
Solutions | IDEX Apps
Tracker
Stay within operating limits and maximise life on all strings.
IDEX Tracker allows you to understand why some coils accrue more fatigue than others. Whether it is due to the equipment used or the location of the jobs, analysis of past string life is key to getting the most out of your most expensive consumable.
This is how it works
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Calculation
Calculate the fatigue experienced by a coiled tubing string as it is continually stressed beyond the plastic limit spooling on and off the reel and over the gooseneck.
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Operating limits
Stay within safe operating limits throughout the job and maximise usable life of each coiled tubing string.
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Analysis
Understand fatigue added in certain operations to minimise damage caused the string and why some coils accrue more fatigue than others.
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Situational awareness
Full access to real-time and post job fatigue damage applied to all strings in a quick, easy to manage interface.
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Overview
Comprehensive fatigue model that accurately represents all coiled tubing provided by all manufacturers.
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Improvement
Analysis of previous jobs and modification of field effects on fatigue by location, job type or equipment used.
Solutions | IDEX Apps
Xplorer
Real-time data from wherever you are for fact based decisions.
IDEX Xplorer ensures that everyone in the team has access to the latest information, which is critical when tough decisions have to be made.
This is how it works
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Real-time data
The IDEX Collaboration Platform was built to consume real-time data whichever surface system you are using. For many operations this is key information for both the operations team offshore and the wellsite engineers back in the office. A shared view of the real-time data is critical for key decision making during execution.
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Operations
Writing a set of notes as the job progresses is a thing of the past. Now you can capture an Ops log alongside the data so that you have a daily report whenever it is required. Operations comments with the context of data are much more useful.
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Reporting and KPIs
IDEX is configured to track all operations and report against KPIs as a job progresses. Writing a morning report is no longer required as all team members can access the required information at any time. When you need to complete a statutory report, that’s taken care of too.
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Situational awareness
The 3D Nav plug-in in Xplorer gives everyone an up-to-date view of exactly what depth the job has reached and what the upcoming risks are. Even old drilling hands have told us that this has really helped them picture what is coming next.
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Historic data
The IDEX Collaboration Platform also has a full record of every job performed on a well so that you can build up a comprehensive picture throughout the asset lifecycle.
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Alarms
IDEX Xplorer dashboards can be configured to alert users when thresholds are exceeded. Nobody can sit and watch every job, you need to be alerted to exceptions so that appropriate action can be taken.
Solutions | IDEX Apps
Manager
Keep track of maintenance requirements.
Making sure that the most appropriate equipment is selected for each job is an essential part of running an efficient operation. IDEX Manager allows you to review all historical operations to build a clear picture of how each asset is performing.
This is how it works
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IntegratedSelect appropriate assets for a job and assign them to that job within Scheduler.
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Manging operations
Track usage and plan preventative maintenance as required.
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Real-time dataGet real-time diagnostics from connected assets such as the IHX130 injector head.
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Assets overview
Manage all documentation and certificates for your assets.
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Performance review
Review all historical operations to build a clear picture of how each asset is performing.
Solutions | IDEX Apps
Scheduler
Plan upcoming work.
EX Scheduler allows you to manage your operations for maximum efficiency and ensures the most appropriate equipment is deployed to complete a job successful.
This is how it works
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Overview
Scheduler makes sure you always have an overview of active and planned jobs. Work district by district or get a complete company overview.
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Managing operations
Manage your operations for maximum efficiency and always make sure the most appropriate equipment is deployed to complete a job successful.
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Digital whiteboard
Digital version of your whiteboard - a way to assign equipment to jobs and plan how those jobs are going to be executed.
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Assets overview
Tightly linked to Manager so that you always know what equipment is available to run a job.
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Automatically planning
Integrated with Designer so that jobs planned are automatically available within Scheduler.
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Collaboration
All members of the team work together on the same live plan at all times. This can include your service company partners to ensure that a complete set of instructions is being created for the operations team offshore.
Solutions | IDEX Apps
Analyzer
Analyze your data to drive improvement.
To drive continuous improvement, you need to be able to review performance on every job, easily. Having the plan, the data and the goals together on the IDEX Collaboration platform creates a perfect environment to conduct your After Action Reviews (AAR) and Post Job Reports.
This is how it works
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Key Performance Indicators
Improve operational performance through access to all data about the job.
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After Action Review
Find out how you performed versus the original plan. Key learnings will improve future plans.
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Post Job Reports
Did the job live up to expectations and meet corporate performance goals?
Solutions | IDEX Apps
Advisor
Increase operations efficiency.
With Advisor, you can run many routine jobs in a fully automated mode based on the IDEX model for a job, the equipment’s operating envelope and your best practices. This ensure the best possible outcome every time.
This is how it works
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Automatic jobs
Based on your best practices, Advisor automatically creates a job plan for operations from the modelling in Designer.
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Dashboards
Creating an intuitive and easy to follow navigation dashboard for all stages of the job.
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Monitoring
Gives operator clear guidance about how to run the job and will ensure no limits are exceeded. Warning both operator and supervisor when parameters exceed thresholds that are set.
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Streamlining
Reducing dependence on key experienced individuals to ensure that every operator uses established best practices.
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Automatically planningIntegrated with Designer so that jobs planned are automatically available within Scheduler.
Want to see how it works?
We make it easy to get started. We’ll set up a sandbox environment where your team can build a plan using our standard templates and simulate how operational data flows through IDEX.
FAQ
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What types of service company operations does IDEX support?
IDEX is built for coiled tubing, wireline, and slickline completions and intervention operations. The platform supports planning, modelling, execution, and post-job analysis across all common job types.
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How does IDEX help reduce operational risk?
Integrated modelling tools in Designer allow engineers to evaluate options, assess risks, and design safer operating procedures. Combined with real-time visibility and automated limits monitoring, the platform helps teams prevent issues before they escalate.
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Can my team access real-time job data?
Yes. Xplorer delivers a shared real-time data view to operations teams offshore and engineers in the office. This ensures consistent situational awareness and faster, more confident decisions.
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Does IDEX eliminate manual reporting?
Reporting is significantly streamlined. Operational logs, daily reports, KPI tracking, and statutory documentation are automatically generated based on job data captured through the platform.
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Can I compare different equipment setups or BHA configurations?
Designer allows engineers to model and compare multiple BHA options, CT string configurations, and job designs. This makes it easier to select the optimal solution for each job.
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How does IDEX help extend the life of coiled tubing strings?
Tracker calculates fatigue throughout operations, monitors limits, and analyzes historical usage. This enables teams to stay within safe operating envelopes and maximize each string’s usable life.
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Is IDEX suitable for fleet and equipment management?
Yes. Manager tracks asset usage, maintenance requirements, certifications, and performance history to ensure the right equipment is deployed on every job.
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How does IDEX support continuous improvement?
Analyzer consolidates plan data, job data, and performance outcomes. This allows teams to perform structured AARs and post-job reports and feed lessons learned into future operations.
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Can new operators use the platform without extensive training?
Advisor automates routine jobs based on your best practices, provides clear guidance, and warns when limits are exceeded. This reduces dependency on a few highly experienced individuals.
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How quickly can a service company get started?
Teams can access a sandbox environment to explore planning tools, run simulations, and see how real-time data flows through the platform before rolling it out to live operations.
Not what you were looking for?
We are ready to answer your questions.